Your guide to success in the AI-first era of customer service
February 15, 2025
Good Morning.
Welcome to this special edition of The Deep View, brought to you in collaboration with Intercom.
For years, we’ve tracked the trends shaping customer service—but that era is over. The rise of AI has been a paradigm shift so profound that it’s redefined everything.
That’s why this year Intercom is releasing the 2025 Customer Service Transformation Report. In it you’ll find how AI has transformed customer service from the ground up—rewriting its economics, reshaping customer expectations, and unlocking new levels of scalability.
You’ll discover:
How AI has changed every aspect of customer service—and how your team can adapt
Why customer attitudes toward AI are evolving and what this means for your strategy
New opportunities for support teams to achieve more with less
Get the report and see how AI has changed everything and the best ways to navigate and survive in this new era.
Intercom also curated tactical guidance and proven strategies you can use to navigate, adapt, and thrive in this new AI era of customer service.
Cheers,
Team Intercom
P.S. If you’re ready, you can start a free trial of Fin, the first AI agent that delivers human-quality service.