hat does it actually take for enterprises to adopt AI at scale?

In this episode of The Deep View Conversations, I sat down with Shibani Ahuja, Senior Vice President of Enterprise IT Strategy at Salesforce. Over the past year, Shibani has met with 587 C-suite leaders to understand how Salesforce can evolve into an agentic AI platform for the world’s largest organizations.

We unpack what she’s learned from those conversations, including the real blockers to AI adoption, how leading enterprises are progressing, and why shared context and trust matter more than raw model capabilities.

Shibani also breaks down Salesforce’s Agentic Maturity Model, a framework designed to help organizations assess their current AI readiness and chart a path forward.

We also explore:

• How AI is reshaping the banking and financial services industry, where Shibani spent a good part of her career
• The story of how Shibani joined Salesforce after challenging Marc Benioff and his leadership team as a customer
• Why clear, jargon-free communication is one of the most underrated skills in AI, and how to do it well in high-stakes settings

Shibani is one of the most cogent communicators in tech today, and this conversation is packed with practical insights for anyone leading, building, or communicating about AI inside an organization or in public settings.