mazon is bringing AI to One Medical, its primary care service, to help patients better understand their health and connect with appropriate care.

Amazon's new Health AI agentic assistant in the One Medical app can field health questions and manage tasks like booking appointments and tracking medications. The key differentiator: it's personalized for each patient using their medical records, lab results, and current prescriptions.

Users can ask Health AI to explain lab results, answer questions about symptoms and conditions, provide wellness guidance, and more. If Health AI detects that the patient could be better treated by a human clinician, it will recommend the appropriate care and even make an appointment. It can also help renew prescriptions through Amazon Pharmacy.

Because health is such a sensitive matter, Amazon shared additional details regarding security in the blog post to ease user concerns. For instance, Amazon reassures users that their personal health data is protected with HIPAA-compliant privacy and security safeguards.

The company also shared that the app was also codeveloped with One Medical’s clinical leadership in “every stage of development, embedding multiple patient safety guardrails and clinical protocols.”

The app is available to Amazon One Medical members in the One Medical app.